At Soothe Healthcare, we strive to provide the highest quality of service and ensure customer satisfaction. We understand that circumstances may change, and therefore, we have established a clear and fair Cancellation and Refund Policy to address any issues that may arise.

1. Appointment Cancellations

1.1 Cancellation by Customers

• Customers may cancel appointments up to 24 hours before the scheduled time without incurring a cancellation fee.
• Cancellations made less than 24 hours before the appointment time will incur a [specific cancellation fee or percentage of the service cost]. This helps us manage our schedules effectively and accommodate other patients.

1.2 Cancellation by Soothe Healthcare

• If Soothe Healthcare needs to cancel an appointment due to unforeseen circumstances, we will notify customers as soon as possible.
• Customers will have the option to reschedule at no additional cost or receive a full refund for the cancelled appointment.

2. Refund Policy

2.1 Eligible Refunds

• Cancellations within Policy: Customers who cancel within the specified timeframe (24 hours in advance) are eligible for a full refund.
• Service Dissatisfaction: If a customer is not satisfied with a service, they may contact Soothe Healthcare within 7 days to request a partial or full refund. Each request will be reviewed on a case-by-case basis, and refund eligibility will be determined based on the specific circumstances.

2.2 Non-Refundable Services

• Services that have been fully rendered are typically non-refundable. However, exceptions may apply based on specific situations, such as a documented service-related issue or failure to meet the agreed-upon expectations.

2.3 Processing Time

• Approved refunds are processed within 5–10 business days and will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

3. Rescheduling Policy

Customers may reschedule appointments up to 12 hours before the scheduled time without any additional fees. A rescheduling fee may apply for requests made less than 12 hours before the appointment.

4. Contact Us

For any questions regarding cancellations or refunds, or if you would like to request a refund, please contact our customer support team:

• Phone: +91 9911 6300 33
• Email: Support@Soothehealthcare.com
• Office Hours: 10 AM – 6 PM

Our team is here to assist you and ensure a smooth experience with Soothe Healthcare.

This Cancellation and Refund Policy is designed to promote transparency and ensure that our customers receive quality service with flexibility. Soothe Healthcare reserves the right to modify or update this policy as necessary.